This document contains all rules, rights, and responsibilities relating to the use of the gcup platform. Please read it carefully before registering or using any gcup services. Last updated: January 2026.
Have questions about these terms? Contact us at support@gcup.best
Important Note: By registering for or using any gcup service, you agree to be fully bound by all Terms & Conditions set out in this document. If you do not agree with any part of these terms, please do not use the gcup platform.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and gcup ("gcup", "we", "the platform"). This document governs your use of gcup's website, mobile application, and all services provided to players in Malaysia.
By registering a gcup account, making a deposit, playing any game, or simply browsing the gcup platform, you confirm that you have read, understood, and agreed to be bound by all the Terms stated here, including Privacy Policy and Responsible Gaming Policy gcup, which forms part of these Terms in their entirety.
Gcup reserves the right to update, amend, or replace any part of these Terms at any time. The latest version of the Terms will always be available on the gcup website. It is your responsibility to review the Terms periodically. Continued use of the gcup platform following any amendment constitutes acceptance of the updated terms.
Registration and use of the gcup platform is restricted to individuals who meet all of the following eligibility requirements:
Gcup reserves the right to request age and identity verification at any time. Failure to provide satisfactory verification documents within the specified timeframe may result in the suspension or closure of your gcup account.
Individuals under the age of 21 are strictly prohibited from registering or using the gcup platform. gcup encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.
Each member is permitted to hold only one active gcup account. Registering multiple accounts — whether under different names, phone numbers, or payment methods — is strictly prohibited and constitutes a serious breach of gcup's terms.
By registering, you agree to provide accurate, complete, and up-to-date information, including your full name as shown on your identification document, an active Malaysian phone number, and a valid email address. Providing false or misleading information during gcup registration may result in account closure and forfeiture of all balances.
Gcup uses a KYC (Know Your Customer) verification process to ensure the security of all members. You may be asked to submit a copy of your MyKad, bank statement, or other documents as part of this verification process. KYC is for your own protection and to comply with industry best practices.
All financial transactions on the gcup platform are processed entirely in Malaysian Ringgit (RM). gcup does not charge any currency conversion fees and does not accept any foreign currency. The deposit and withdrawal methods supported by gcup are:
gcup Transaction Limits: Minimum deposit is RM30 per transaction. Maximum daily deposit limits are subject to your account verification level. The minimum withdrawal amount is RM50 per request. For security purposes, all withdrawals must be made to the same payment method used for the deposit.
Withdrawals will only be processed to the account or payment method registered under the member's name. gcup reserves the right to request additional verification before processing large or unusual withdrawals as a security measure. If you experience any issues with transaction processing, please contact the gcup support team at support@gcup.best.
Gcup is not responsible for delays caused by banks or eWallet providers. Any chargebacks or cancelled transactions may be subject to investigation before the balance is re-credited to your gcup account.
Gcup offers a range of bonuses and promotions, including a Welcome Bonus of up to RM888 for new members, reload bonuses, cashback, and seasonal promotions. All gcup bonuses are subject to specific terms that must be met before winnings can be withdrawn.
General conditions that apply to all gcup bonuses unless otherwise stated:
Any attempt to abuse the gcup bonus system — including registering multiple accounts to claim bonuses repeatedly, using another person's credit card for deposits, or placing bets solely to meet rollover requirements without genuine intent to play — is a serious violation that may result in account closure and forfeiture of all balances, including winnings.
Detailed bonus terms for each gcup promotion will be stated on the respective promotions page. In the event of any conflict between these general terms and the specific promotion terms, the specific promotion terms shall prevail.
Gcup offers a wide range of games including Live Casino (baccarat, blackjack, roulette), slots, RNG table games, popular games, and e-sports. Each game category has its own rules that all gcup members are required to follow.
General rules that apply to all games on gcup:
For gcup Live Casino games such as baccarat and blackjack, the dealer's decision is final. All gcup live tables are equipped with high-definition cameras and every action is recorded. In the event of a dispute over a table outcome, gcup will review the recording before issuing a final and binding decision.
For esports betting, gcup uses official data from the relevant esports platforms (such as results from MLBB, VALORANT, and CS2) as the final reference. Any dispute regarding esports results must be submitted within 24 hours of the match concluding.
Gcup is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. All gcup members are required to abide by the following code of conduct when using the platform.
Actions strictly prohibited on the gcup platform:
Gcup reserves the right to take action — including warnings, temporary suspension, or permanent account closure — against members who breach this code of conduct. In cases involving illegal activity, gcup reserves the right to report the matter to the relevant authorities.
Gcup takes seriously its responsibility to promote healthy and responsible gambling practices among all Malaysian members. Playing at gcup should be an enjoyable form of entertainment – not a source of financial stress or personal problems.
Self-control tools available to all gcup members:
Signs of Problem Gambling: If you find yourself betting more than you can afford, borrowing money to gamble, being dishonest about your gambling activity, or neglecting family responsibilities – please reach out to gcup support at support@gcup.best for assistance. gcup is here to help, without any judgment.
For more information on gcup's responsible gaming tools, please visit the Responsible Gaming us.
Gcup respects the privacy of every member and is committed to protecting the personal information collected during registration and use of the platform. The collection, use, and protection of gcup members' personal data is governed by Privacy Policy gcup, which forms part of these Terms.
In summary, gcup collects and uses members' personal data for the following purposes only:
Gcup does not sell, rent, or disclose members' personal data to third parties for marketing purposes without your explicit consent. All data is protected by 256-bit SSL encryption and stored on secure servers.
Gcup reserves the right to suspend or close any member's account, with or without prior notice, where there is reasonable cause to do so. Grounds that may result in action being taken on a gcup account include:
If a gcup account is closed due to a terms violation, the remaining balance may be placed on hold while an investigation is carried out. gcup will communicate the outcome of the investigation within a reasonable timeframe. If the closure is at the member's own request for non-violation reasons, any valid balance will be returned to the registered payment method.
The gcup platform is provided "as is" and gcup makes no guarantee that the service will always be available, error-free, or fit for any particular purpose. While gcup makes every effort to ensure 24/7 platform availability, technical disruptions, scheduled maintenance, or circumstances beyond gcup's control may occur.
Gambling involves real financial risk. You acknowledge that you may lose money wagered on gcup, and that gcup is not liable for any gambling losses you incur while using the platform.
Gcup reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Members will be notified of material changes via their registered email or through in-platform notifications on gcup at least 7 days before the changes take effect, except in circumstances that require immediate action.
General provisions applicable to these Terms:
For any enquiries regarding these gcup Terms & Conditions, you may contact the gcup support team via in-platform live chat or by email at support@gcup.best. The gcup team will respond within 1 hour during normal operating hours.
These terms are effective from January 2026. By continuing to use the gcup platform after this date, you confirm that you have read, understood, and agree to be fully bound by this version of the Terms & Conditions.
All gcup members' personal information is protected by 256-bit SSL encryption. gcup does not sell or share your data with third parties without your explicit consent. Data is used solely for account verification, transaction processing, and service improvement. Read our Privacy Policy gcup Privacy Policy for full details.
Now that you're familiar with gcup's Terms & Conditions, join over 500,000 Malaysian players already enjoying Live Casino, slots, and e-sports at gcup. Minimum deposit RM30 via Touch 'n Go or DuitNow – claim your Welcome Bonus of up to RM888 today.
By registering, you agree to these gcup Terms & Conditions. For individuals aged 21 and above only. Read the Responsible Gaming us.